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Thread: My Evening Commute

  1. #1921
    Join Date
    Nov 2013
    Location
    Bethesda, MD
    Posts
    2,311
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    My evening commute last night was hellacious, thanks to Jump! I had two rides:

    For the first one, I rented a bike to ride from my office to the Georgetown waterfront. When I parked there, I got a popup message saying it was in an impermissible area and I needed to move it. I checked the Jump app. The app didn't show any red lines anywhere showing no parking areas. There were lots of other Jump bikes in the area.

    So I called Jump. They told me I was indeed in a prohibited area, but that I could uninstall and reinstall the app to see where the prohibited areas were, or I could look it up on their website.

    So I uninstalled and reinstalled the app. Still no red lines. (I even took a screenshot to show them.) I went to the website. There is a tiny little map that shows the outer boundaries of the permitted area, but does not show areas like the Mall that I know are off-limits. And it certainly didn't show the Georgetown Waterfront as prohibited.

    So I put a support message in on the app. I explained all this (including the two unhelpful suggestions the phone rep had made). And got back a message saying, "We see that the phone rep already helped you with this, so we're closing this support request."

    As icing on the cake, the red lines were back on the app this morning--and showed that where I was parked was not a no parking area.

    But wait, there's more! After a drink with Freezing Saddles teammates, I decided to take that same bike up to Friendship Heights. I checked on the app, and it said the battery had 11 miles left. The whole CCT is less than 11 miles, so I knew I'd be fine. Except that 3.61 miles up the trail, the e-assist stopped.

    So at that point, I had to call Jump support again. They did agree to end the ride, and to waive the fee for parking in a prohibited area (the CCT). However, at that point, I was at the little rest area just over the bridge near the Dalecarlia Reservoir. Off in the distance, I could see a road. But when I tried to walk toward it, I discovered there was a huge government installation surrounded by a fence with barbed wire on the top. So I had to hike back over the bridge and down the trail until I could get to the cut-off to Potomac Avenue.
    So basically, the Jump bike left me on a deserted trail, at night, having to hike out a considerable distance in heels to where I could call an Uber (which I would not have needed if the bike hadn't broken). And they still charged me for the ride, minus $2 "for the inconvenience."
    So I put in yet another support request, saying I didn't think I should be charged for that ride at all. I wrote out the whole long and sad story. And got back a message saying, "Could you give us more details." Um, yeah, all the details were already in that lengthy message.

    After numerous messages back and forth last night and this morning, they have eliminated the charges for parking in a no parking area, and the charge for the ride that dumped me in an inaccessible area of the CCT in the dark, so I can't really ask for more support. However, the support messages have given me no confidence at all that anyone is paying attention to the problems. For example, one of them told me I should make sure to park at least half a block away from a no parking area--after I had said (and proved with a screenshot) that the app was not showing the no parking areas. And in two instances, when I said I'd had a problem and that telephone support had not helped, they said they were closing the report because they could see telephone support had already dealt with the issue.


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  3. #1922
    Join Date
    Mar 2019
    Location
    Glover Park
    Posts
    17
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    Riding in mist is certainly not my favorite and there was plenty of that, and showers, headed east on the W&OD and Custis.

    I got blinded by someone on the Custis who legitimately looked like they had three or four lights. What looked to be a Lumos style helmet, definitely a light or two on the bars and one other somewhere else. It all blended into an wall of light so bright I couldn't even make out the shape of the cyclist behind them and had a hard time seeing another cyclist right behind them once I passed. I know this isn't a new complaint but this was particularly egregious.

  4. #1923
    Join Date
    Mar 2019
    Location
    Glover Park
    Posts
    17
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    Still not many people working I guess!

    Started communing on the regular more often and noticed that the W&OD and Custis have been less crowded the past two weeks compared to May, June, and July. Perhaps everyone who decided to go outdoors early pandemic tired of the sun and heat? At any rate, it has been empty enough that I have been taking the trails home instead of streets.

    I had a negative interaction with a SUV (looked like a CRV) north on West St. and Broad St. There were two cars stopped at the red light at Broad St. and I got next to the first in line and as the light changed, the first car quickly passed me and I kept straight with the aim of getting on the W&OD. As I entered the intersection, I heard a honk from behind and as I exited the intersection a lot more honking right behind me. I was all the way to the right the entire time and the SUV passed me, half crossing the double yellow. His windows were up but he was yelling something and pointing at me. His lack of attention almost caused him to rear end a car stopped at the W&OD letting pedestrians cross.

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