Likes Likes:  7
Dislikes Dislikes:  0
ELITE ELITE:  0
Page 2 of 2 FirstFirst 12
Results 11 to 13 of 13

Thread: Poorly 'designed' system for discounted annual membership

  1. #11
    Join Date
    Sep 2013
    Location
    Alexandria
    Posts
    867
    Post Thanks / Like

    Default

    Such awful online customer service from CaBi. It's been a full week since I last wrote CaBi about my trouble renewing with an employer-provided code, and they have not replied at all. This is so what I recall about Motivate -- fast initial response with obviously canned text, and no follow-through.

    My membership is set to renew next Wednesday, so at this point I've set an alarm to remind myself to just flat out cancel on Tuesday to avoid either of my payment methods being charged. I'll worry about re-upping with a code on Thursday -- thank goodness I don't actually rely on CaBi to get around.

    Next up, I guess, is writing my local jurisdiction so they're aware (I don't live in ArlCo, so my particular trouble doesn't need to be Henry's concern).

  2. #12
    Join Date
    Apr 2012
    Location
    Arlington
    Posts
    375
    Post Thanks / Like

    Default

    Quote Originally Posted by peterw_diy View Post
    My membership is set to renew next Wednesday, so at this point I've set an alarm to remind myself to just flat out cancel on Tuesday to avoid either of my payment methods being charged. I'll worry about re-upping with a code on Thursday -- thank goodness I don't actually rely on CaBi to get around.
    Admitting this is broken and I'm working with Lyft to fix it, one work-around is to call Customer Service, have them cancel your account, then you can re-register with the code right away.

    Quote Originally Posted by peterw_diy View Post
    Next up, I guess, is writing my local jurisdiction so they're aware (I don't live in ArlCo, so my particular trouble doesn't need to be Henry's concern).
    Please do. It will help escalate the priority.
    Henry

  3. #13
    Join Date
    Sep 2013
    Location
    Alexandria
    Posts
    867
    Post Thanks / Like

    Default

    Quote Originally Posted by Henry View Post
    Admitting this is broken and I'm working with Lyft to fix it, one work-around is to call Customer Service, have them cancel your account, then you can re-register with the code right away.
    Thanks. I wrote CaBi again yesterday, asking about my request status.

    Minor fail: despite my doing this by replying to the last email I got from the ticketing system per its instructions ("To add additional comments, reply to this email."), my reply yesterday generated a new ticket number and "Request received" email.

    Likely success: Lyft support replied to that new ticket to say they'd done what the CaBi site doesn't seem** to allow me to do on my own: disable automatic membership renewal, so that after my term ends I should be able to reactivate with the employer-provided code. I'm crossing my fingers.

    Quote Originally Posted by Henry View Post
    Next up, I guess, is writing my local jurisdiction so they're aware (I don't live in ArlCo
    Please do. It will help escalate the priority.
    I have done so.

    Thanks!

    ** There's no toggle for auto-renewal, only a Cancel button, which I was reluctant to use because there were no assurances of what would happen once it was clicked, e.g., nothing reassuring me that there would be a confirmation screen next. I see now that CaBi does have a support page on cancellations but first off, it's pretty vague (the bit about refunds within 14 days implies I shouldn't expect money back, but it doesn't clarify whether cancellations are immediate [which I might want if I'd lost my key and didn't want to use CaBi any more] or if I'd retain membership benefits through the end of my current membership term); second, over the years I've come not to trust the correctness of CaBi's online information; third, I've usually found customer support to be pretty bad & at best slow to resolve issues, so I am inclined to try to avoid anything that seems likely to cause a problem requiring their assistance.

  4. Likes Henry liked this post

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •