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KelOnWheels
07-19-2012, 11:52 AM
Props to Planet Bike - I e-mailed them on Tuesday to let them know that a) I like their lights that I got and b) I was a bit disappointed in the seat bag that I bought because the seatpost strap Velcro snagged the heck out of my bike shorts.

They just e-mailed back and offered me a nice credit toward any of their products. Well done, Planet Bike :)

DaveK
07-19-2012, 12:42 PM
b) I was a bit disappointed in the seat bag that I bought because the seatpost strap Velcro snagged the heck out of my bike shorts

Any bag that has a seat post strap will do that... I covered mine in electrical tape to make it a little more slippery but not before it wore a hole in one of my favorite pairs of shorts.

Planet Bike is pretty awesome - I try to buy their products if I have a choice because they donate 25% of their profits to cycling causes. I've also heard more than one story like this about their customer service.

KelOnWheels
07-19-2012, 12:54 PM
My old bag had a really long strap on it so the Velcro stayed safely away from the shorts :D

KelOnWheels
07-26-2012, 08:28 AM
I got a package from Planet Bike yesterday!

I told them to surprise me and just send me something small, so they sent along a Blinky 3H (http://ecom1.planetbike.com/3010.html) and some Captain Safety Super Fun Reflective Stickers (http://ecom1.planetbike.com/1005.html) that I will put on my fenders if I ever get the @#$% things installed :P (I'm wishing I'd ordered the fenders from them!)

Rock on, Planet Bike!

Dickie
07-31-2012, 01:10 PM
I got a package from Planet Bike yesterday!

...I will put on my fenders if I ever get the @#$% things installed :P (I'm wishing I'd ordered the fenders from them!)

Rock on, Planet Bike!

If you are ever in the Fairfax/Merrifield area, I have a full workshop and would be glad to help you get those fenders installed.... however, I do work for beer and compliments!

KelOnWheels
08-01-2012, 10:45 AM
If you are ever in the Fairfax/Merrifield area, I have a full workshop and would be glad to help you get those fenders installed.... however, I do work for beer and compliments!

I just need to pop over to my friend's shop and borrow the Dremel - trying to cut through fender stays with a cheap hacksaw is not cutting it. Ha. See what I did there? :D