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Judd
08-07-2018, 10:17 AM
Capital Bikeshare has launched a Bike Angel program that allows users to collect points by helping to rebalance bikes. You have to opt in on the app or website. The map on the app will then indicates points available for either taking a bike from a station or delivering a bike to a station. Motivate has operated a similar program in NYC for Citi Bikes.

Full details are here:
https://www.capitalbikeshare.com/bikeangels

josh
08-09-2018, 06:42 PM
Really enjoyed this article (https://www.outsideonline.com/2332671/purest-form-bike-angel) about one of New York City's most devoted Angels.

ltierstein
08-10-2018, 08:49 AM
If I used CaBi more, I'd become a Bike Angel in a second. I've been spending some time in NYC, so I bought a Citibike annual membership and signed up as a Bike Angel. The app is really good -- not only does it tell you how many bikes and docks are available at each station, but how many Bike Angel points you would earn by taking a bike or bringing a bike back to each station. Because I was traveling in very busy areas (the West Village and Penn Station in particular), I earned a day pass for a friend in only a few days. Granted, I sometimes had to walk a few extra blocks to find an available bike or dock, but it wasn't a big deal.

Judd
08-12-2018, 11:48 AM
You could always sign up as a CaBi Angel for the accidental points. I moved a couple of bikes on Quincy yesterday. Itís a bit harder to score points in Arlington since thereís not quite as much station density as in DC.

rcannon100
08-12-2018, 02:45 PM
So for fun..... ask a tax attorney whether this constitutes a taxable benefit?

peterw_diy
08-24-2018, 06:14 PM
Heads up, looks like there's either a programming glitch or an, umm, opportunity to clarify the point system. I walked out of my way to move one from a full station (+3) to an empty one (also +3) but only earned 4 points. I've submitted a customer service ticket and will let you know what they say.

Steve O
08-26-2018, 06:14 PM
Perhaps Dismal should weigh in, since I'm not an economist. Getting points accidentally seems like a worthwhile proposition, but spending any actual effort?

If I understand this correctly, earning 20 points extends your membership by a week. A week is worth $1.63, right ($85/52 weeks)? It takes at least 4 of these moves to earn 20 points, correct?

Judd
08-26-2018, 08:48 PM
Perhaps Dismal should weigh in, since I'm not an economist. Getting points accidentally seems like a worthwhile proposition, but spending any actual effort?

If I understand this correctly, earning 20 points extends your membership by a week. A week is worth $1.63, right ($85/52 weeks)? It takes at least 4 of these moves to earn 20 points, correct?

Nobody is doing it for financial reasons.

drevil
08-27-2018, 06:43 AM
Capital Bikeshare has launched a Bike Angel program that allows users to collect points by helping to rebalance bikes. You have to opt in on the app or website. The map on the app will then indicates points available for either taking a bike from a station or delivering a bike to a station. Motivate has operated a similar program in NYC for Citi Bikes.

Full details are here:
https://www.capitalbikeshare.com/bikeangels

This sounds like a great tandem race opportunity. Make up some rules and let's go! ;)

https://farm3.staticflickr.com/2852/32948296403_fae94777bb_b.jpg (https://flic.kr/p/ScwCBV)
Crystal City Wednesday Night Spins (https://flic.kr/p/ScwCBV) by ricky d (https://www.flickr.com/photos/bikecentric/), on Flickr

Judd
08-27-2018, 11:14 AM
This sounds like a great tandem race opportunity. Make up some rules and let's go! ;)

https://farm3.staticflickr.com/2852/32948296403_fae94777bb_b.jpg (https://flic.kr/p/ScwCBV)
Crystal City Wednesday Night Spins (https://flic.kr/p/ScwCBV) by ricky d (https://www.flickr.com/photos/bikecentric/), on Flickr

This sounds like it would be quite fun. I still need to change out the stems on the tandem so that Komorebiís nose isnít poking me in the back, but then itís on.

peterw_diy
08-27-2018, 08:14 PM
If I understand this correctly, earning 20 points extends your membership by a week. A week is worth $1.63, right ($85/52 weeks)? It takes at least 4 of these moves to earn 20 points, correct?

Correct. I'm shooting for 10-19 this month, for the transferable free 24 hour pass, to give to friends. I started my Angel journey accidentally when I noticed that I could get a point for docking just a few blocks farther away than I intended. Then I noticed I could get another point if I walked four blocks and biked back. In the end it was a nice way to see more of the city both because my route lengthened and because much was on foot. The effective hourly rate is pretty bad though, even for a 4-6 point move.

No answer yet from CaBi HQ, and my 3+3 is still scored as 4 points. ☹️

Judd
08-27-2018, 09:12 PM
In the end it was a nice way to see more of the city both because my route lengthened and because much was on foot.



I've found this to be an unexpected benefit. I've visited little nooks of DC that I haven't seen before and I enjoy walking and seeing new things.

peterw_diy
08-30-2018, 06:55 PM
No answer yet from CaBi HQ, and my 3+3 is still scored as 4 points. ☹️

It's been six days and I finally got a reply. Boilerplate text and the same point scoring illustration as on the CaBi website (2+1=3 etc.). No acknowledgement of my claim that both pickup and drop off were offered as +3. Nothing to suggest they looked at my screen capture showing that. Worthless and utterly disappointing.

peterw_diy
09-05-2018, 09:02 PM
It's been six days and I finally got a reply. Boilerplate text and the same point scoring illustration as on the CaBi website (2+1=3 etc.).

Last Thursday I followed up with CaBiís designated email support. No answer yet. I posed a hypothetical to CaBi Twitter and they replied that, yes, 3+3 should earn 6 points.

To continue the whining, no, when they write that "24-Hour passes and membership extensions will be emailed as soon as they're earned.", they don't mean when you earn that 10th point. Or even when the month closes - it's the 5th of the month and I've received no email about my reward.

I love CaBi's graphics and marketing, but their customer service is really rather poor IME.

peterw_diy
09-05-2018, 09:07 PM
It's been six days and I finally got a reply. Boilerplate text and the same point scoring illustration as on the CaBi website (2+1=3 etc.).

Last Thursday I followed up with CaBiís designated email support. No answer yet. I posed a hypothetical to CaBi Twitter and they replied (after 6 days, pretty glacial for Twitter) that, yes, 3+3 should earn 6 points.

To continue my griping, when they write that "24-Hour passes and membership extensions will be emailed as soon as they're earned." (https://help.capitalbikeshare.com/hc/en-us/articles/360010826671-What-rewards-can-Bike-Angels-earn-), apparently they don't mean when you earn that 10th point, nor even when the month closes - it's the 5th of the month and I've received no email about my reward.

Judd
09-05-2018, 09:51 PM
To continue my griping, when they write that "24-Hour passes and membership extensions will be emailed as soon as they're earned." (https://help.capitalbikeshare.com/hc/en-us/articles/360010826671-What-rewards-can-Bike-Angels-earn-), apparently they don't mean when you earn that 10th point, nor even when the month closes - it's the 5th of the month and I've received no email about my reward.

Strange I got the 24 hour pass e-mail within minutes of earning my tenth point last month. Iíve had mostly great customer service experiences and one meh experience.

Judd
09-05-2018, 09:52 PM
Strange I got the 24 hour pass e-mail within minutes of earning my tenth point last month. Iíve had mostly great customer service experiences and one meh experience.

Also Iíve read a few other stories about great service by phone.

peterw_diy
09-05-2018, 10:17 PM
Strange I got the 24 hour pass e-mail within minutes of earning my tenth point last month. Iíve had mostly great customer service experiences and one meh experience.

Thanks for letting me know. So it seems I just keep encountering software flaws. When I hit my 10th point (after 3+3=4) I got the expected app notification telling me I'd hit 10 for August & 10 lifetime, but that was all. ☹️

dbehrend
09-13-2018, 03:57 PM
Thanks for letting me know. So it seems I just keep encountering software flaws. When I hit my 10th point (after 3+3=4) I got the expected app notification telling me I'd hit 10 for August & 10 lifetime, but that was all. ☹️

Even when I've refreshed the app immediately before taking out or docking a bike, I've experienced several occasions where I earn fewer points than what the app showed. I chalked it up to there being some sort of lag between the app and traffic at the docking stations. Since the points are an added bonus for my ordinary use of CaBi, the discrepancies haven't bothered me too much.

peterw_diy
09-13-2018, 07:48 PM
Even when I've refreshed the app immediately before taking out or docking a bike, I've experienced several occasions where I earn fewer points than what the app showed. I chalked it up to there being some sort of lag between the app and traffic at the docking stations.

https://help.capitalbikeshare.com/hc/en-us/articles/360010827591-Earning-points says
Station points "freeze" when you start your trip, so the points you'll earn will not change mid-trip. Even if the scores you see displayed change while you're mid-trip, you will earn the points that were available when your trip began.

But yeah, clearly my experience also is that it doesn't work as advertised.

peterw_diy
09-20-2018, 06:59 PM
Wow, CaBi online support is so bad, it's like they're trying to be awful.

Having heard no response two weeks after emailing "customerservice@bluebikes.com" as directed by CaBi's initial response, I tried the online support form again. This time, after merely two days, in addition to the same sort of boilerplate response that didn't address my questions, CaBi directed me to email "bikeangels@capitalbikeshare.com". This time I didn't need to wait two weeks for confirmation that sending the email was pointless -- I got an immediate response from CaBi's email provider that the email address "bikeangels@capitalbikeshare.com" isn't valid. 👍

My greener side is still interested in helping rebalance, to make CaBi a more appealing alternative to autos. But that desire is outweighed by my growing animosity towards CaBi.

secstate
09-21-2018, 05:27 AM
My greener side is still interested in helping rebalance, to make CaBi a more appealing alternative to autos. But that desire is outweighed by my growing animosity towards CaBi.

If an issue so trivial is causing animosity toward CaBi, yes, please take a break.

infinitebuffalo
09-22-2018, 06:05 PM
Even when I've refreshed the app immediately before taking out or docking a bike, I've experienced several occasions where I earn fewer points than what the app showed. I chalked it up to there being some sort of lag between the app and traffic at the docking stations. Since the points are an added bonus for my ordinary use of CaBi, the discrepancies haven't bothered me too much.

oddly, i've gotten more points than expected on a couple occasions, when I've taken a Cabi+ out from a station that was showing a point available for bringing bikes in. I expected to lose a point then, but didn't.

I did get the email notice of my free week of membership almost immediately after reaching 20 points for September--within hours, certainly.

Yule
12-05-2018, 09:36 PM
I got an immediate response from CaBi's email provider that the email address "bikeangels@capitalbikeshare.com" isn't valid.
The Bike Angel program is run by Motivate. There are Bike Angels programs running in several cities; I believe NYC was first. Afaik, all are centrally controlled by Motivate. The way to get an inquiry addressed is, I would presume, [something]@motivateco.com.

One reason for this confusion is that there are now two layers of "bureaucracy" in Capital Bikeshare, i.e. the CaBi layer itself and the Motivate layer. I don't know who does what, but there are clearly some communication-mismatch issues; but, then, the relationship is still young.